Fox ESS Australia Online Support
Service Support Videos
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2:07
CQ6 Installation GuideCQ6 Installation Guide -
0:40
Meter cts wiring for h3 smart ac couple systemMeter cts wiring for h3 smart ac couple system -
0:41
Meter cts wiring for h1/kh ac couple three phase systemMeter cts wiring for h1/kh ac couple three phase system -
0:39
Cts wiring for h1/kh ac couple single phase systemCts wiring for h1/kh ac couple single phase system -
0:55
How to upgrade your datalogger via monitoring platformHow to upgrade your datalogger via monitoring platform -
0:42
CT Wiring For H1/KH DC Couple System (3D version)CT Wiring For H1/KH DC Couple System (3D version) -
0:55
How to Upgrade Battery Firmware Via Monitoring PlatformHow to Upgrade Battery Firmware Via Monitoring Platform -
3:08
System Initial Start Up Procedure Three Phase AC Couple in 3 Phase SystemSystem Initial Start Up Procedure Three Phase AC Couple in 3 Phase System -
4:19
System Initial Start Up Procedure Single Phase AC Couple in 3 Phase SystemSystem Initial Start Up Procedure Single Phase AC Couple in 3 Phase System -
0:38
How to check CT1&CT2 wiring and directionHow to check CT1&CT2 wiring and direction -
2:33
Three Phase Ac Couple With 6 CtsThree Phase Ac Couple With 6 Cts -
1:54
Single Phase Ac Couple With 2 CtsSingle Phase Ac Couple With 2 Cts -
2:35
Three Phase Site With Single Phase Ac Couple (Use 6 Cts Meter)Three Phase Site With Single Phase Ac Couple (Use 6 Cts Meter) -
2:16
EP Series (EP5) Installation GuideEP Series (EP5) Installation Guide -
2:16
EP Series (EP11) Installation GuideEP Series (EP11) Installation Guide -
1:18
Firmware Upgrade via Monitoring PlatformFirmware Upgrade via Monitoring Platform -
2:14
Firmware Upgrade via USB (Local Upgrade)Firmware Upgrade via USB (Local Upgrade) -
3:47
H1 Series Installation GuideH1 Series Installation Guide -
2:22
H3 Smart Series Installation GuideH3 Smart Series Installation Guide -
1:06
How to Make Network Configuration for Microinverter By Fox ESSHow to Make Network Configuration for Microinverter By Fox ESS -
1:37
How to Register an Account for FoxCloud2.0 By Fox ESS (For Agent)How to Register an Account for FoxCloud2.0 By Fox ESS (For Agent) -
1:56
How to Register an Account for FoxCloud2.0 By Fox ESS (For Installer)How to Register an Account for FoxCloud2.0 By Fox ESS (For Installer) -
3:12
KA/KH SERIES Installation GuideKA/KH SERIES Installation Guide -
4:07
KH+ECS 4800 Installation GuideKH+ECS 4800 Installation Guide
How Do I Connect My Product to the Grid?
Fox ESS offers you three options to choose from, meeting the needs of all Australian users. You can choose the appropriate option based on your actual situation.
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Single Phase Site with Hybrid InverterSolution: H1/KH ＋ 2CTs
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Two Phase Site with Hybrid InverterSolution: H1/KH + 6CTs Meter
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Three Phase Site with Hybrid InverterSolution: H1/KH/H3-Smart + 6CTs Meter
Got a Question About Fox ESS ?
Check out our FAQs below or get in touch with the team.
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How to connect a 6CT Smart Meter?
Connect via RJ45 cable to Meter/CT port, and clamp 6 CTs on the main phase wires. CT arrows must face grid direction.
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How to check if CT works correctly?
On APP/LCD check power direction. If reversed, reinstall the CT in correct orientation.
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What needs to be set for first startup?
Enter password '0000' → Set country code → Set system time → Start inverter.
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Battery connected but not recognized?
Check if BMS cable is firmly connected, and confirm correct battery protocol in APP/LCD. Some batteries require manual selection.
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Smart meter connected but reading incorrect, why?
Check phase sequence, CT installation direction, and RJ45 port connection.
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Can the inverter use both smart meter and CT at the same time?
No, the Meter/CT port can only connect to one device.
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What happens if CT is installed in reverse?
The power direction will be wrong; the inverter may show 'reverse flow' or incorrect energy data. Flip the CT.
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How to deal with 'Leakage Current' alarm?
Check PV module grounding, ensure the external RCD type is correct, and avoid nuisance tripping.
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Why does it display 'No Utility'?
The inverter cannot detect grid voltage. Possible causes: AC breaker not closed, or GRID wiring error.
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What is the EPS switchover time?
<20ms, ensuring uninterrupted supply for critical loads.