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Fox ESS Australia Online Support

Service Support Videos

  • 11.jpg
    3:08
    System Initial Start Up Procedure Three Phase AC Couple in 3 Phase System
    System Initial Start Up Procedure Three Phase AC Couple in 3 Phase System
    3:08
  • 12.jpg
    4:19
    System Initial Start Up Procedure Single Phase AC Couple in 3 Phase System
    System Initial Start Up Procedure Single Phase AC Couple in 3 Phase System
    4:19
  • 13.jpg
    0:38
    How to check CT1&CT2 wiring and direction
    How to check CT1&CT2 wiring and direction
    0:38
  • THREE PHASE AC COUPLE WITH 6 CTS.jpg
    2:33
    Three Phase Ac Couple With 6 Cts
    Three Phase Ac Couple With 6 Cts
    2:33
  • SINGLE PHASE AC COUPLE WITH 2 CTS.jpg
    1:54
    Single Phase Ac Couple With 2 Cts
    Single Phase Ac Couple With 2 Cts
    1:54
  • Three PHASE SITE WITH SINGLE PHASE AC COUPLE (USE 6 CTS METER).jpg
    2:35
    Three Phase Site With Single Phase Ac Couple (Use 6 Cts Meter)
    Three Phase Site With Single Phase Ac Couple (Use 6 Cts Meter)
    2:35
  • EP Series (EP5) Installation Guide.jpg
    2:16
    EP Series (EP5) Installation Guide
    EP Series (EP5) Installation Guide
    2:16
  • EP Series (EP11) Installation Guide-2.jpg
    2:16
    EP Series (EP11) Installation Guide
    EP Series (EP11) Installation Guide
    2:16
  • Firmware Upgrade via Monitoring Platform.jpg
    1:18
    Firmware Upgrade via Monitoring Platform
    Firmware Upgrade via Monitoring Platform
    1:18
  • Firmware Upgrade via USB (Local Upgrade).jpg
    2:14
    Firmware Upgrade via USB (Local Upgrade)
    Firmware Upgrade via USB (Local Upgrade)
    2:14
  • H1 Series Installation Guide.jpg
    3:47
    H1 Series Installation Guide
    H1 Series Installation Guide
    3:47
  • H3 Smart Series Installation Guide.jpg
    2:22
    H3 Smart Series Installation Guide
    H3 Smart Series Installation Guide
    2:22
  • How to make Network Configuration for Microinverter By Fox ESS.jpg
    1:06
    How to Make Network Configuration for Microinverter By Fox ESS
    How to Make Network Configuration for Microinverter By Fox ESS
    1:06
  • How to register an account for FoxCloud2.0 By Fox ESS (For agent).jpg
    1:37
    How to Register an Account for FoxCloud2.0 By Fox ESS (For Agent)
    How to Register an Account for FoxCloud2.0 By Fox ESS (For Agent)
    1:37
  • How to register an account for FoxCloud2.0 By Fox ESS (For installer).jpg
    1:56
    How to Register an Account for FoxCloud2.0 By Fox ESS (For Installer)
    How to Register an Account for FoxCloud2.0 By Fox ESS (For Installer)
    1:56
  • How to register an account for FoxCloud2.0 By Fox ESS (For installer)-1.jpg
    3:12
    KA/KH SERIES Installation Guide
    KA/KH SERIES Installation Guide
    3:12
  • KH+ECS 4800Installation Guide.jpg
    4:07
    KH+ECS 4800 Installation Guide
    KH+ECS 4800 Installation Guide
    4:07
Learn More

How Do I Connect My Product to the Grid?

Fox ESS offers you three options to choose from, meeting the needs of all Australian users. You can choose the appropriate option based on your actual situation.

Solution Download
  • download.svg d1_icon_19_1.svg
    Single Phase Storage in Single Phase Site
    Solution: H1/KH ＋ 2CTs
  • download.svg d1_icon_20_1.svg
    Three Phase Storage in Three Phase Site
    Solution: H3 Smart + 6CTs Meter (Three Phase)
  • download.svg d1_icon_21_1.svg
    Single Phase Storage in Three Phase Site
    Solution: H1/KH + 6CTs Meter (Three Phase)
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Got a Question About Fox ESS ?

Check out our FAQs below or get in touch with the team.

  • Local environment error' during WiFi config

    Re-select home WiFi, re-enter password, and retry.

  • WiFi stick inserted but no connection

    Configure in FoxCloud 2.0 App, scan SN, select WiFi, enter password. Red LED slow flash = connected.

  • PV connectors overheating

    Check crimping quality, ensure torque applied correctly, replace damaged connector.

  • PV input detected but no generation

    Check polarity, ensure PV voltage within operating range, and DC switch ON.

  • WiFi stick inserted but cannot connect?

    Use FoxCloud 2.0 APP → WLAN Config → Enter/Scan SN → Select home WiFi → Input password. Red LED slow flash = connected; fast flash = disconnected.

  • Why does battery SOC not change?

    Possible reasons: wrong polarity, loose BMS cable, or incorrect battery protocol.

  • Why should grounding loops be avoided?

    Ground loops cause leakage current and communication interference. Always centralize grounding to one point.

  • How to connect grounding wire?

    Use the supplied earth terminal, crimp cable and fix to inverter grounding screw. Ensure solid connection to distribution box earth bar.

  • USB stick upgrade not working

    Use USB2.0, ≤32GB FAT16/FAT32 formatted stick. USB3.0 not supported.

  • EPS trips breaker when loads connected

    Ensure EPS circuit is separated from grid, EPS can only power independent loads.